Privacy Policy

1. Introduction

At Arbre Bio Africa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or products.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details
• Business information
• Delivery addresses
• Payment information
• Communication preferences

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and interaction data
• Referral source

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Sending important product updates and notifications
• Improving our products and services
• Marketing communications (with your consent)
• Legal compliance and business operations

4. Data Sharing & Third Parties

We may share your information with the following categories of third parties:

• Service providers (e.g., payment processors, shipping companies)
• Business partners for product installation and maintenance
• Analytics providers
• Legal authorities when required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

5. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection
• Physical security measures

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. These may include:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Marketing cookies for targeted advertising

You can control cookie preferences through your browser settings.

7. Your Rights & Controls

You have the following rights regarding your personal information:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. International Data Transfers

We may transfer your personal information to countries outside your residence for processing. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect or process personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: